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Helpline Phone First Responders – Phonies

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 Active members List December 2023 as an Excel Spreadsheet

Click on this link to download the current Active Members & Rescuers as an Excel spreadsheet.[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text]

Active Members List December 2023 as a PDF

Click on this link to download the current Active Members & Rescuers as a pdf file.

[download id=”6673″][/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text]

Phone Roster December 2021

Click on this link below to download the Phone Roster for December 2021[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

Map of Local Area

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A map of the area of operation of Hunter Wildlife Rescue group.  The map also includes boundaries and other groups adjoining Hunter Wildlife.

Click here to view the map[/vc_column_text][vc_column_text][/vc_column_text][vc_separator color=”black”][/vc_column][/vc_row][vc_row][vc_column width=”1/3″][vc_column_text]Click here to view the map of Hunter Wildlife Areas of responsibility[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text]

Click here to view the map of East & West Lake Macquarie Areas[/vc_column_text][/vc_column][vc_column width=”1/3″][vc_column_text]

Click here to view the map of Dungog Local Government Area[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text]

Suburb Finder _ Updated Version as at August 2020

 

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Click on the link above to down a very handy list of suburbs in the Hunter Area.

Helpline phone responders will find this suburb finder invaluable. You can quickly find the Local Government Area (LGA) associated with the callers suburb and postcode.

This list is also available on the Excel fauna data sheet as a sheet tab on suburbs[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_column_text]

A List of Most Suburbs in the WINC Area

 

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Click on the link above to down a very handy list of suburbs in the Wildlife In Need of Care (WINC) area and suburbs with Hunter Wildlife rescue rescuers

Helpline phone responders will find this suburb finder invaluable. You can quickly find the Loca[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

Phone Operators Support Material

Phone Operators’ Role & Responsibilities

Role: 

The role of a Hunter Wildlife Rescue (NATF) Phone Operator is to link the caller with an appropriate Rescuer, Executive Member or Other Wildlife Organisation.

Responsibility:

  • Answering the phone in a professional manner that reflects positively on the NATF.
  • Providing assistance to injured/orphaned/distressed fauna by linking caller with a rescuer or alternative assistance.
  • Maintaining records by taking the callers details for and passing to the Coordinator monthly.
  • Communicating all messages to other operators.

Occasionally an operator will need to make certain calls and may need to make a judgement call to do the phoning themselves. Remember, if the caller is caring enough to ring the Hotline, they are caring enough to ring the rescuers.

Never leave injured fauna unattended.

For further information about NATF Hunter Wildlife Rescue, go to the website at

www.hunterwildlife.org.au

Click on this link to view the document

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How the Emergency Helpline works 

For General Rescues

  1. Caller phones the 0418 628 483 or 0418 NATIVE
  2. Operator suggests taking fauna to nearest vet or arranges for a rescuers to contact the caller to make arrangements for the delivery or pick-up of the fauna.
  3. Rescuer performs the rescue or picks-up wildlife from caller or vet.
  4. Rescuer takes fauna to rehabilitator or phones Species Co-ordinator or mentor to inquire where to take fauna and seeks Vet assistance when needed.

Responses to Frequently Asked Questions:

  • If confronted with a new or complex situation, refer to the Phone Coordinator or a member of the Executive for advice and guidance.

If you have fauna in serious trouble and no rescuer, you should ring the species co-ordinator or President for advice on what to do. NEVER leave a message in this case.[/vc_column_text][/vc_column][/vc_row]